Accessibility

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That's the standard the Australian Human Rights Commission points to under the Disability Discrimination Act 1992 (Cth).

You should be able to:

• use every part of Leasii with a keyboard alone, and see where you are on the page
• zoom to 400% and use Leasii on a narrow phone screen without scrolling sideways
• use a screen reader, with headings, labels and error messages read out
• use the light or dark colours your device is set to, both with enough contrast
• turn off animation by asking your device for less motion
• paste passwords and codes, and use a password manager
• sign a document by typing your name, without having to draw a signature

What we know isn't right yet

We check Leasii with automated tools and by reviewing every screen. We haven't finished testing with screen readers on phones and computers, so there may be problems we don't know about yet. These are the ones we do know about:

• PDF documents. Leases, notices, inspection reports, signed copies and certificates are made as PDFs that aren't yet tagged for screen readers. If you need a document in another format, such as plain text or large print, ask us and we'll send it.
• Reading a document before you sign it. The signing page shows each page of the document as a picture. Use Download to open the PDF in your own reader, or ask the sender or us for a copy in another format before you sign.
• Photos. Photos added by owners, tenants and trades only have a description if the person who added them wrote a caption.
• Menus on phones. On a phone, the bar at the bottom of the screen shows the most-used sections. Others, such as Tasks, Inbox and Repairs, are reached from the home screen. We're working on a fuller menu.
• Services run by others. Identity checks (by Didit) and card payments (by Stripe) open pages that other companies run. If you have trouble with them, contact us and we'll help you another way.

Time limits

For security, some things only last a short time:

• A code we email you to sign in or to sign a document works for 10 minutes. You can ask for a new code at any time.
• After you confirm it's you on a signing link, the page stays open for 2 hours. After that, we'll ask you to confirm it's you again.
• Links we email to confirm your email address or reset your password work once, for 24 hours. You can ask for a new one.

If a time limit makes Leasii hard for you to use, tell us and we'll help.

Tell us about a problem

If something in Leasii is hard to use, or you need information in a different format, tell us:

• email support@leasii.com.au with "Accessibility" in the subject
• if you're signed in, go to Settings › Support

Tell us the page or screen, what you were trying to do, and the device, browser and any assistive technology you use, if you can. We'll reply within 5 business days, and if we can't fix the problem quickly we'll find another way to get you what you need.

If you're not happy with our response

You can make a complaint to the Australian Human Rights Commission. It's free.

How we keep this up to date

We check new screens for accessibility before they go live, and we review this statement at least once a year.