Terms of use

1. What Leasii is, and isn't

Leasii is software for landlords who manage their own rental properties in Australia. It helps owners keep records, prepare leases and notices, track rent, run inspections and handle repairs, and gives their tenants, applicants and trades a place to work with them.

• We aren't a real estate agent or property manager. We don't act for you, lease your property for you, collect rent for you or hold money for you. You stay the landlord and make every decision.
• We don't give legal, financial or tax advice. Leasii's rules library, checks, forms and reminders are general information based on the law of each state and territory as we understand it. They can't cover every situation and the law changes. Before you rely on them for something important, such as ending a tenancy, check the law or get advice.
• We don't advertise properties for you unless and until we hold the licence the law requires. Until then, listing features are switched off.

2. Accepting these terms

By creating an account or using Leasii, you agree to these terms and to our privacy policy. If you use Leasii for a company, trust or other entity, you confirm you're authorised to accept these terms for it, and "you" includes that entity.

You must be at least 18 years old. Leasii is for properties in Australia.

3. Your account

• Give us accurate details and keep them up to date. You need to confirm your email address before you can sign in.
• Keep your password and any two-step verification codes to yourself. Some roles must use two-step verification. You're responsible for what happens in your account, except to the extent it's caused by us, or by someone using it without your permission when you'd taken reasonable care to keep your sign-in details safe.
• Tell us straight away at support@leasii.com.au if you think someone else has used your account.
• Owners can invite team members (such as a co-owner or accountant) and choose what each can do. The owner is responsible for who they invite and the permissions they give.

4. If you're an owner

You're the landlord, so the legal duties of a landlord are yours. In particular, you're responsible for:

• complying with the residential tenancy laws where your property is, such as the Residential Tenancies and Rooming Accommodation Act 2008 (Qld), including notice periods, forms, entry rules, repairs, rent increases and bond lodgement;
• checking that the leases, notices and documents you prepare in Leasii are right for your situation before you sign, send or serve them;
• checking every detail Leasii reads automatically from a lease you upload against the lease itself before you save it, because automatic reading can make mistakes;
• having the right to give us information about other people, such as your tenants, applicants and co-owners, and telling them how it will be used (our privacy policy explains how we handle it);
• choosing tenants lawfully, without discrimination, and only running checks the applicant has agreed to;
• the accuracy of what you record, such as rent payments, receipts, inspection reports and bank details; and
• your own tax, insurance and financial affairs.

Leasii reminds you of deadlines, but a missed reminder doesn't change a deadline set by law.

You must prove that you own each property you add, or that you're authorised to manage it for its owner, before you can use Leasii for it. We check the documents you upload, usually within 24 hours. If we can't confirm you own a property or are authorised to manage it, we'll tell you what's missing and give you a reasonable chance to provide it. If you can't, we may refuse the property, or suspend it if it's already active. If we suspend a property on a paid plan, we'll refund fees paid for the unused part of the period, unless you gave us false information.

Before your properties become active, your legal contact must also verify their identity with our identity verification provider, Didit, using an ID document and a short video selfie. You do this once, not for each property, and it's free. If the check doesn't pass, you can try again a limited number of times, or contact us. If we still can't confirm who you are, we'll tell you why, and your properties won't become active (or will be suspended) until it's resolved. Our privacy policy explains what we keep.

5. If you're a tenant, applicant, trade or partner

Tenants, applicants and trades use Leasii free. Your agreement about the property or the job is with the owner, not with us. We don't decide applications, set rent, approve repairs or pay invoices.

If you apply for a home, the owner may ask you to verify your identity with Didit. It's free for you and only goes ahead with your consent. The owner sees whether your identity was verified and whether the name matches your application, never your ID or photos.

Partner businesses that offer services through Leasii must keep the licences and insurance they told us about current, disclose their fees and any amount Leasii receives as shown in Leasii, and deal with owners and tenants fairly. Separate partner terms may also apply.

6. Rent and bond

Tenants pay rent straight into the owner's bank account. Leasii never receives or holds rent. Owners record payments in Leasii and issue receipts from it. Bonds are lodged with the bond authority in the property's state or territory, as the law requires, and never pass through Leasii.

Where Leasii offers online rent payments and an owner chooses to use them, tenants can choose to pay rent by direct debit or PayTo through the owner's own Stripe account. These payments are between the tenant and the owner: the money goes from the tenant's bank account to the owner's Stripe account, and Stripe pays it out to the owner. Leasii doesn't receive, hold or control rent and isn't a party to the payment. Stripe's terms apply to the owner's Stripe account, and the tenant's Direct Debit Request and Stripe's DDR service agreement (or, for PayTo, the agreement the tenant approves with their bank) apply to the debits. A tenant can cancel at any time in Leasii or through their bank.

Owners who use online rent payments must always give tenants a way to pay rent with no fee (bank transfer to the owner's account stays available in Leasii), must not pass payment fees on to tenants where the law doesn't allow it, and are responsible for Stripe's fees on their own account. Leasii never adds a fee or surcharge to rent.

Bank details can only be changed in Leasii by the owner, after extra checks. Leasii will never email you asking you to pay rent into a new account. If you get a message like that, don't pay it, and tell us.

7. Electronic signatures and documents

Owners can send documents, such as leases, condition reports and agreements, to be signed electronically in Leasii's own signing service. You don't need a Leasii account to sign.

Your consent

• Before you sign, we ask you to agree to sign electronically and to receive the document, and the signed copy, electronically by email and in Leasii. We record the exact wording you agreed to, its version and when you agreed.
• When you sign electronically, you agree that your electronic signature identifies you and shows that you approve the document, in the same way as signing on paper.
• You don't have to sign electronically. You can decline on the signing page, and ask the person who sent the document for another way to sign, such as on paper.

How we check who's signing

• Each signer gets their own link by email. It works only for that person and that document, and stops working when it expires, when a newer link is sent (for example in a reminder) or when the signing ends.
• Before the document opens, we email a one-time code to the same address. If you're signed in to your own Leasii account and used two-step verification when you signed in, we may accept that instead.
• Keep your signing links and codes to yourself, and don't forward the emails. Anyone who uses them can act as you. If you think someone else has, tell the sender and us straight away.

What we record

For each signer we record each step (opening the document, confirming who they are, agreeing to sign electronically, confirming they've read any documents given with it, and signing or declining) with the time, IP address and browser, and the signature they adopt, typed or drawn. We record a digital fingerprint (a SHA-256 hash) of the document when it's sent, and check it again before the signing is completed. If the document has changed, the signing is cancelled. When everyone has signed, we make a certificate of completion with this evidence, and a signed copy of the document: the document as it was sent, with each signer's signature, name, role and the date they signed added to it (and their initials on each page, if asked for), followed by the certificate. We record the signed copy's fingerprint too, and email the signed copy to every signer. Anyone with the signed copy, the document as it was sent or the certificate can check it on our verify page. Our privacy policy explains how we handle this information and how long we keep it.

The law

An electronic signature can meet a legal requirement for a signature under the Electronic Transactions Act 1999 (Cth), the Electronic Transactions (Queensland) Act 2001 (Qld) and the equivalent laws of the other states and territories. Generally, the method must identify the person and show their intention, be as reliable as is appropriate for the purpose, and be consented to by the person the signature is given to. We designed Leasii's signing service with these requirements in mind, but whether a particular signature is valid depends on the document, the law that applies to it and the circumstances.

If you send a document for signing

• You're responsible for making sure electronic signing is allowed for the document and for the people signing it. Some documents may need to be signed, witnessed or given in another way, for example deeds, powers of attorney, statutory declarations and affidavits, and forms that must be witnessed in some states and territories. Some prescribed tenancy forms have their own rules about how they're signed and given. Leasii won't send a lease or condition report for electronic signing where its rules for the state say the law doesn't allow it. A witness added in Leasii signs through their own link, so it doesn't meet a requirement for someone to witness a signature in person.
• Where the law requires a tenant's consent before you give them documents or notices electronically, make sure you have it. Leasii records each tenant's consent to electronic notices separately, and they can withdraw it.
• Check the document is right and complete before you send it, and that you're sending it to the right people at the right email addresses.
• We don't give legal advice. If you're not sure a document can be signed electronically, get advice before you send it.

8. Plans, fees and billing

• What's free: creating an account and adding your properties. Using Leasii's other features for a property needs a paid plan for that property, or a promotion that covers it.
• Prices: plans are priced per property, monthly or yearly, as shown on our website and in Leasii when you choose a plan. Prices include GST. We send a tax invoice for each payment.
• Identity checks: your own identity check is free. If you ask an applicant to verify their identity, you pay the fee shown in Leasii when you ask (including GST). It goes on your next invoice once the applicant completes the check, whether or not it passes. There's no charge if they don't complete it, or if they verified in the last 12 months and you see that result instead.
• Tenancy database checks: if you order a check on an applicant through a provider in Leasii, such as the National Tenancy Database, you pay the price shown before you order (including GST). It goes on your next invoice only when the result comes back, including a result that finds nothing. If the check fails, you're not charged.
• Payment: fees are charged to the card you add, through our payment provider, Stripe. We charge at the start of each billing period until you cancel. Leasii's fees are never taken from rent or bond.
• Failed payments: if a payment fails we'll tell you and try again. If it's still unpaid after the grace period shown in Leasii (currently 14 days), the plan lapses and the paid features for that property stop until you pay. Your records are kept, and your tenants can still see their own information.
• Price changes: we'll give you at least 30 days' notice by email before a price change applies to you. It takes effect from your next billing period after the notice ends, and never applies to a period you've already paid for. If you don't want to continue at the new price, you can cancel before then at no cost.

9. Promotions and referrals

• Launch offer: with the code LAUNCH3, the Manage plan is free for 3 months for each property you start on Manage by 31 March 2027. You don't need a card until the 3 months end. After that, Manage continues at the normal price unless you cancel before the free period ends. The code can be used once per property and can't be exchanged for cash.
• Referrals: when a landlord you invite from Leasii signs up and makes their first payment, you each get $20 account credit. Credit comes off future Leasii fees, expires 12 months after it's added and can't be exchanged for cash. You can only refer people who'd be happy to hear from you, and you can't refer yourself.
• Other offers have the conditions shown with them. We may end an offer for new sign-ups at any time, but we'll honour it for anyone who has already started under it.

10. Cancelling and refunds

You can cancel a plan at any time in Leasii under Billing. It stays on until the end of the period you've already paid for, then stops. A plan in a free or trial period stops straight away. If you cancel for your own reasons, we don't refund the rest of the period you've paid for, because you keep using the plan until it ends. You do get a pro-rata refund for the unused part of a paid period if you cancel because of a change we make (sections 15, 19 and 20), or if we suspend or close your account or a property without a breach by you (sections 4 and 18). We may also give a refund or credit in other cases.

Nothing in this section limits your rights under the Australian Consumer Law, including to a refund for a major failure (see section 16).

You can download your leases, documents and rent records, and request a copy of your personal information, before and after you cancel (see our privacy policy).

11. Using Leasii properly

You must not:

• use Leasii for anything unlawful, misleading or harassing, including to discriminate against applicants or tenants, or to serve a notice you know is invalid;
• upload anything you don't have the right to share, or that contains malware;
• try to get into accounts, records or parts of Leasii you aren't allowed to see, or test or bypass its security, unless we've agreed in writing;
• copy, scrape or resell Leasii, or use it to build a competing product; or
• overload or disrupt Leasii, or send spam through it.

12. Your content

You own what you put into Leasii, such as property details, photos, documents and messages. You give us a non-exclusive licence to store, copy, process and display it, but only to run Leasii for you and the people you share it with, keep the records the law or these terms require, and keep Leasii secure. This licence ends when your content is deleted under our retention rules.

Some records can't be changed or deleted on request while they're needed as evidence, such as notices served, rent ledgers, signed leases and other signed documents with their signing evidence, messages and the emails Leasii sent. Our privacy policy explains how long we keep them.

13. Our content and software

Leasii's software, design, rules library, templates and wording belong to us or our licensors. You may use them through Leasii for your own properties or tenancies. Documents you create with Leasii, such as a lease or notice, are yours to use for that purpose.

14. Other services

Leasii uses other providers, such as Stripe for card payments, Microsoft and Amazon for hosting and email, and Didit for identity checks. We choose these providers carefully, and we're responsible for the work they do for us to run Leasii as if it were our own. Partner businesses you choose to book through Leasii are independent of us, and your arrangement with them is between you and them. We're not responsible for services you get directly from someone else under your own agreement with them (such as a partner business, your own Stripe account or your accounting software), but that doesn't limit our responsibility for our own part.

If you're an owner, you can choose to connect your own accounting software, such as Xero or MYOB. It's optional. By connecting it, you authorise Leasii to add transactions to your books for the items you choose (such as rent received, expenses and Leasii's invoices to you), to change or delete the transactions Leasii added when the item changes in Leasii, and to read your accounts, tax codes and tracking options so you can choose where things go. Leasii doesn't change anything else in your books. You choose the accounts and tax codes, and you're responsible for your own accounting, tax and GST treatment; check what Leasii adds and ask your accountant if you're unsure. Your use of the accounting software is under your agreement with its provider. You can disconnect at any time, and transactions already added stay in your books.

15. Availability and changes to Leasii

We work to keep Leasii available and secure, but it may sometimes be unavailable, for example for maintenance or because of a fault. We'll tell you in advance about planned maintenance that's likely to affect you.

We may improve or change features. If we plan to remove or materially reduce a feature that's a significant part of a plan you've paid for, we'll give you at least 30 days' notice (or as much notice as we can, if the change is needed for security or to comply with the law), and you can cancel and get a pro-rata refund for the unused part of that period. If we decide to stop offering Leasii altogether, we'll give you at least 60 days' notice, refund fees paid for any period after it stops, and give you time to download your records.

16. Your rights under the Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law, including that they'll be provided with due care and skill. Nothing in these terms excludes, restricts or changes those guarantees or any other right you have that can't lawfully be excluded.

For a major failure with the service, you're entitled to cancel and get a refund for the unused portion, or compensation for its reduced value. You're also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure doesn't amount to a major failure, you're entitled to have problems with the service fixed in a reasonable time and, if this isn't done, to cancel and get a refund for the unused portion.

17. Liability

Subject to section 16 and to the extent the law allows:

• each of us is responsible for loss or damage we cause the other by breaching these terms or by our negligence, reduced to the extent the other caused or contributed to it;
• where our services aren't of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again, unless it isn't fair or reasonable for us to rely on this limit;
• we aren't liable for loss to the extent it's caused by your own decisions as landlord, by information you or other users put into Leasii, by your not checking a document or deadline against the law as section 4 asks, or by events outside our reasonable control (if that happens, we'll tell you and do what we reasonably can to restore the service);
• neither of us is liable to the other for loss that wasn't a reasonably foreseeable result of the breach or negligence; and
• otherwise, our total liability to you for all claims about Leasii is limited to the greater of the fees you paid us in the 12 months before the event that led to the claim, and $1,000.

The limit above doesn't apply to, and nothing in these terms limits, our liability for:

• your rights under the Australian Consumer Law that can't be limited (see section 16);
• fraud or wilful misconduct;
• death or personal injury caused by our negligence;
• breaching the Privacy Act 1988 (Cth) or our privacy obligations, including a data breach caused by our failure to take reasonable steps to protect personal information; or
• anything else the law doesn't allow to be limited.

If you're using Leasii for a business, you agree to compensate us for reasonable losses and costs (including reasonable legal costs) we incur because a third party makes a claim against us arising from your breach of these terms, your fraud or breach of the law, or content you put into Leasii that you didn't have the right to share or that breaks the law. This is reduced to the extent we, our staff or our providers caused or contributed to the claim. We'll tell you about the claim promptly, take reasonable steps to reduce our loss, let you take part in responding to it, and won't settle it in a way that makes you liable without your agreement, which you won't unreasonably refuse. In the same way, we'll compensate you if a third party claims that your use of Leasii as these terms allow infringes their intellectual property rights.

18. Suspending or closing accounts

You can ask to close your account at any time under Settings › Privacy. Closing it can't remove records we must keep, and we can't close the account of an owner's legal contact or a tenant during a current tenancy until that's resolved.

We may suspend or close your account, or a property, only if:

• you've seriously breached these terms (for example, by using Leasii for fraud, to harass someone or to serve a notice you know is invalid), or you've breached them in another way and haven't fixed it within 14 days after we told you about it;
• we reasonably suspect fraud, unauthorised access or misuse that puts you, other users, tenants, their information or Leasii at risk; or
• the law, a court or a regulator requires it.

Unless it's urgent or the law prevents it, we'll tell you why in writing first and give you a reasonable chance (at least 14 days) to fix the problem or show us we've got it wrong. If we have to act urgently, we'll tell you why as soon as we can afterwards. We'll limit a suspension to what's reasonably needed (for example, one property or feature rather than your whole account) and lift it once the problem is fixed. Unpaid fees are dealt with under section 8 instead.

While your account is suspended, and for at least 30 days after we close it, you can still download your leases, documents and records unless the law prevents it. If we suspend or close your account or a property without a breach by you, we'll refund any fees paid for the unused period. If you disagree with our decision, contact us (see section 20).

19. Changes to these terms

We may update these terms to reflect changes in the law, in Leasii, or in how we work, but only as far as is reasonably needed for those reasons. We'll give you at least 30 days' notice by email and in Leasii, with a summary of what's changing, before a change that could disadvantage you takes effect. If you don't agree, you can cancel before the change takes effect and get a pro-rata refund of fees you've paid for any period after that date. A change that only benefits you, or that the law requires sooner, can take effect earlier; we'll tell you as soon as we can, and you can still cancel with a pro-rata refund. A change doesn't apply to a dispute that started before it. The date at the top shows when these terms last changed.

20. General

• These terms are governed by the law of Queensland. You and we submit to the courts of Queensland and the courts that can hear appeals from them. This doesn't stop you relying on the consumer protection laws of your own state or territory.
• If we have a dispute, please contact us first so we can try to sort it out. We'll respond within 10 business days. This doesn't stop either of us going to a court or tribunal, or you contacting the consumer protection agency in your state or territory, at any time.
• If part of these terms is invalid, the rest still applies.
• If we don't enforce a right straight away, we haven't given it up.
• You can't transfer your account to someone else without our agreement. We may transfer our rights and obligations to a business that takes over Leasii, as long as it agrees to be bound by these terms and your rights aren't reduced. We'll tell you before it happens, and if you don't want to continue you can cancel and get a pro-rata refund for the unused part of a paid period.

Contact: Aayush Tech Pty Ltd, [registered address], support@leasii.com.au.