Handling repairs
Updated 13 Nov 2026
Tenants report repairs with photos. Acknowledge them, arrange the fix, record the cost and keep everyone up to date.
Repairs your tenants report, and jobs you log yourself, are under Repairs.
When a repair comes in
- Open it and choose Acknowledge and tell the tenants, so they know you've seen it.
- Arrange the fix. Choose Arrange it yourself (Arrange it now for urgent ones), email the job to a trade if you like, then say who's fixing it. Your tenants are told.
- When it's done, record who fixed it and the cost. It's added to your expenses for tax time.
- Choose Repair finished.
Talk to your tenants about the repair in its conversation, so it's all in one place.
Urgent repairs
An urgent repair's page shows a deadline banner. Your state sets what counts as urgent and how quickly it must be dealt with: check the State rules page.
Regular jobs
Under Repairs, Maintenance reminders, add regular jobs like gutters or pest control. They show in Tasks a week before they're due.
General guidance, not legal advice. For advice about your situation, contact your state's tenancy authority or a lawyer.
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