Help
Help with your rental: paying rent, repairs, inspections and moving out. This is general guidance, not legal advice.
Common questions that match
- Something needs fixing Report it with photos. If it's urgent, like a burst pipe or a gas leak, choose Urgent and see who to call.
- When can my landlord come in? Usually only for set reasons, like an inspection or repairs, and after giving you written notice (except in an emergency). Each state sets the notice and times. Notices your landlord gives through Leasii show on your rental page.
- My smoke alarm isn't working Your landlord must keep working smoke alarms in the home. Test yours, never remove one or its battery, and report one that isn't working straight away: report a repair and choose Smoke alarms (Leasii suggests Urgent for it).
- Joining your rental on Leasii Your landlord invited you to Leasii. Here's how to join, and what you can do once you're in. It's free for renters.
- Messages and asking your landlord for permission Message your landlord with a lasting record, and ask for things that need their consent, like a pet or hanging pictures.
- Reporting a repair How to report something that needs fixing, what counts as urgent, and how you'll know it's being dealt with.
Still stuck?
Email support@leasii.com.au and we'll help. We aim to reply within one business day. For anything about your rental itself, like repairs or rent, contact your landlord.