Reporting a repair
Updated 13 Nov 2026
How to report something that needs fixing, what counts as urgent, and how you'll know it's being dealt with.
In an emergency
Call 000 if anyone is in danger. The top of the Repairs page shows who to call if you can't reach your landlord.
Report a repair
On Repairs, under Report a repair:
- Choose what kind of repair it is and how urgent: Routine or Urgent. A burst pipe, a gas leak, no hot water or a dangerous electrical fault is urgent. Report it as Urgent and contact your landlord straight away.
- Say what's wrong, where it is and when it started. Add photos.
- Under Getting in, say the best times for a visit, whether someone must be home, and anything about pets or an alarm.
- Choose Send to landlord.
What happens next
Each repair has a timeline: reported, seen by your landlord, sent to a tradesperson, a time booked, and fixed. You're told when a tradesperson books a time. Use the repair's messages to talk about it.
If it isn't fixed properly, choose It's still not fixed and say what's wrong. Your landlord is told.
Your state sets how quickly urgent and routine repairs must be done. The repair page links to your state's rules, or see Free advice for renters.
General guidance, not legal advice. For advice about your situation, contact your state's tenancy authority or a lawyer.
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Didn't answer your question?
Tell us what you were looking for and we'll help. We aim to reply within one business day. For anything about your rental itself, like repairs or rent, contact your landlord.