Help
Help with your rental: paying rent, repairs, inspections and moving out. This is general guidance, not legal advice.
Common questions that match
- How do I pay my rent? Your rental page shows your landlord's bank details and your payment reference, with buttons to copy them.
- I want to move out Give notice from the Moving out page. It also has your checklist, final rent and bond.
- How do I get my bond back? Your bond (rental deposit) is held by your state's bond authority. When you move out, your Moving out page shows what your landlord proposes, lets you agree or say you don't, and links to your bond authority's refund form. You don't pay for fair wear and tear.
- Where can I get free tenancy advice? Free, independent advice for renters: Tenants Queensland (QLD), Tenants' Union of NSW, Tenants Victoria, Circle Green Community Legal (WA), Tenants' Union of Tasmania, Tenants ACT, Darwin Community Legal Service (NT), and SA.GOV.AU renting help (SA). Leasii and your landlord can't give you legal advice.
- When can my landlord come in? Usually only for set reasons, like an inspection or repairs, and after giving you written notice (except in an emergency). Each state sets the notice and times. Notices your landlord gives through Leasii show on your rental page.
- My rent is going up A rent increase must be in writing, with notice, and each state limits how often rent can go up. If you think it's too much, ask a free advice service or your state's tribunal about a review.
- I need to leave before my lease ends Breaking a lease (leaving before the fixed term ends) can cost you, and each state sets what. Tell your landlord in writing as early as you can, keep paying rent until you leave, and check your state's rules before agreeing to any amount. Give notice from the Moving out page.
- Joining your rental on Leasii Your landlord invited you to Leasii. Here's how to join, and what you can do once you're in. It's free for renters.
- Condition reports and inspections Why the ingoing condition report matters for your bond, how to check and sign it, and what happens at a routine inspection.
- If your landlord's bank details change How a change of rent account works in Leasii, and how to avoid paying a scammer.
- Messages and asking your landlord for permission Message your landlord with a lasting record, and ask for things that need their consent, like a pet or hanging pictures.
- Moving out Give notice, follow your checklist, settle your final rent and get your bond (rental deposit) back.
- Paying rent and your rent statement Where to find your landlord's bank details and your reference, what to do if you're behind, and how to download a rent statement.
- Reporting a repair How to report something that needs fixing, what counts as urgent, and how you'll know it's being dealt with.
Still stuck?
Email support@leasii.com.au and we'll help. We aim to reply within one business day. For anything about your rental itself, like repairs or rent, contact your landlord.